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General Conditions

  1. The general conditions posted on this website govern the relationship between CUSTOMERS of the games with trademark Infinity Escape and service provider Infinity Entertainment Ltd. UIC 205589519, with administrative address: Bulgaria, Sofia, Pastar Svyat str. 6, 6th floor apartment 17., Managing directors – Miroslav Mihaylov Manchev and Tsvetan Krasimirov Petrov.
  2. Services provided on the territory of the facilities managed by the SUPPLIER:
    • The provided services in the form of a game called “Escape room” are conducted in specialized facilities located in the premises of the SUPPLIER.
    • It is mandatory for all CUSTOMERS to get acquainted with the terms and conditions of the SUPPLIER and the game rules, published on the company website and available in all SUPPLIER locations.
    • The SUPPLIER does not take responsibility for any injury or damage of personal belongings that may occur as a result of improper CUSTOMER actions during the game.
    • CUSTOMER over the age of 14 may take self-participation in the game “Escape Room” organized by the SUPPLIER. Players aged between 10 and 14 years must be accompanied by an adult chaperone, however it is not mandatory for the chaperone to take part in the game. Children up to 10 years old play for free, accompanied by an adult chaperone, who must take part in the game. The minimum number of adult chaperones is two.
    • The duration of each game session is 75 minutes. All teams consist of minimum two and maximum six CUSTOMERS. The 75 minutes are counted from the start of the game session and are valid for CUSTOMERS part of a team. In the end of the 75 minutes all CUSTOMERS must leave the game area, regardless, if all puzzles have been solved.
    • CUSTOMERS under the influence of alcohol and/or narcotic substances are not permitted on the territory of the SUPPLIER facility. In case of presence of such CUSTOMER, the SUPPLIER may contact the authorities.
    • CUSTOMERS may decide to stop their participation in the game “Escape Room” at any time, a game operator will escort him/her out. Once the game process has been interrupted, the player cannot re-join the team and continue the game.
    • In case of incorrect or malicious play or conduct by the CUSTOMER, the operator can immediately terminate the game “Escape Room” and escort the CUSTOMERS out of the game area the premises of the SUPPLIER.
    • There is a 24-hour video surveillance on the supplier’s premises. The game sessions are recorded, and the recordings kept for a period of 24 hours and deleted afterwards. The video recordings are not used for commercial purposes or published anywhere. The SUPPLIER may use the video recordings only in cases of malicious actions by CUSTOMER, presenting them as evidence to the authorities.
    • CUSTOMER bear full material liability in case of damage to any property of the SUPPLIER, regardless, if the damage occurred intentionally or unintentionally. In case the CUSTOMER refuse to cover the cost of the damaged goods, the SUPPLIER has the right to file a claim in the relevant competent court of the Republic of Bulgaria.
    • All CUSTOMERS are required to go through the safety instructions and game conditions briefing that will be provided to them by the SUPPLIER prior to the start of the game session. CUSTOMER who have not been briefed cannot participate in the game session.
    • Once CUSTOMERS go through the safety instructions, game conditions briefing and get acquainted with general conditions of the SUPPLIER, it is mandatory that the CUSTOMERS complete and sign a declaration of compliance. In case incorrect data is provided by the CUSTOMER, the SUPPLIER has the right to notify the authorities for violation of Art. 313 of the Criminal Code. CUSTOMERS who have not signed declaration of consent cannot participate in the game session.
    • CUSTOMERS may reserve a slot for the game “Escape Room” via the online reservation platform of the SUPPLIER. CUSTOMERS have the right to amend the reservation details via phone, no later than 24 hours before the reserved slot.  In case of a CUSTOMER no show (or late arrival with more than 15 minutes) the reservation is cancelled.
    • The use of phones and recording devices of any kind by the CUSTOMERS in the game area is strictly forbidden. Violation of this rule may result in premature termination of the game.
    • CUSTOMERS pay the owed amount post the game session completion. All prices are in BGN and are published on the web site and premises of the SUPPLIER. Payments are accepted in cash or card vis POS.
  3. Online serviced provided by the SUPPLIER:
    • The web site infinityescape.bg offers the purchase of access keys for online escape games offered by the SUPPLIER.
    • The SUPPLIER shall provide the CUSTOMERS with an electronic catalog with online escape games with the possibility of purchasing access keys for the offered games, which the CUSTOMERS may purchase by placing an order and paying the announced price subject to these conditions.
    • CUSTOMERS accept these terms by filling in the required purchase information for the access keys they have selected. This way, CUSTOMERS make an electronic statement within the meaning of the Electronic Document and Electronic Signature Act whereby they declare that they are familiar with these Terms, accept them and undertake to comply with them.
    • CUSTOMERS accept these terms by filling in the required purchase information for the access keys they have selected. This way, users make an electronic statement within the meaning of the Electronic Document and Electronic Signature Act whereby they declare that they are familiar with these Terms, accept them and undertake to comply with them.
    • The ordering is done by sending a purchase order, by completing the payment procedure for the selected access keys. This action is a will statement that binds with the force of an offer made by the User to the Provider in accordance with the provisions of the Obligations and Contracts Act.
    • CUSTOMETS are not entitled to withdraw from the concluded contract, in accordance with the explicit provision of Article 57, par. 13 of the Consumer Protection Act. The value of the access keys is not refundable according to Art. 57, Para 13 of the Consumer Protection Act (CPA), except in the case of a screening that did not take place for technical or other reasons.
    • The purchase of access keys for online escape games may be done with bank card via VPOS (the service is in process of enablement) or in cash in the facilities managed by the SUPPLIER.
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