Frequently Asked Questions

Is there an age restriction for the players?

Although there is no age restriction in place, considering the game complexity, the recommended minimum age for the players is 12 years.

Children up to 10 years old play for free, accompanied by an adult chaperone, who must take part in the game. The minimum number of adult chaperones is two.

Players aged between 10 and 14 years must be accompanied by an adult chaperone, however it is not mandatory for the chaperone to take part in the game.

When should I pay for the game?

A deposit of 50 BGN must be paid to confirm your reservation (the amount is applicable per reserved slot) within 24 hours from the time of the booking.

The payment can be done in few ways – in person at our location, via bank transfer, online card payment. If the slot you book is in less than 24 hours from the time of the reservation, you must confirm your attendance via phone.

The remainder of the amount is paid in person once the game is completed. In case of a no show (or late arrival with more than 15 minutes) the deposit will not be reimbursed.

How many players can be in a team?

All teams consist of minimum two and maximum six players.

Is there any preparation required prior the game?

The game does not require any preparation or special equipment.

Can I make videos/take pictures during the game?

The use of phones and recording devices of any kind in the game area is strictly forbidden.
Violation of this rule may result in premature termination of the game.

Can I leave the game area before the game session expires?

If a player wants to leave the game area, our operator will escort him/her out.
Once the game process has been interrupted, the player cannot re-join the team and continue the game.

Why are there cameras and microphones in the room?

The cameras and microphones placed in the game area are used for monitoring the game process and helping the players (if this is required).

In what languages can the game be played?

Bulgarian and English.

How long before the game should I come?

It is very important that the entire team arrives at least 10 minutes before the start of the reservation.
In case of late arrival with more than 15 minutes, the reservation is considered canceled.

How do you handle my personal data?

The personal data you have provided is processed only for the purpose of your participation in the game and is not shared with third parties. We collect personal data in order to communicate with you and secure your reservation. We will use your personal data only for notifying you of our new projects and promotions.

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